Warranty Administrator

Job overview

This individual is responsible for administrating the warranty claim process to maximize administrative efficiency and return on warranty claims. They also provide consultation and training to the service and parts departments on all matters related to warranty. Assist in developing standardized Aftermarket processes.

Responsibilities

• Develops and assists in implementing standardized warranty claim processes for all locations including expiring machine warranty, closing open warranty jobs, submitting warranty extensions, and over counter parts.
• Monitors equipment records for extended and special warranties for expiration.
• Manages and processes parts and service warranty claims including computation of charges of shop work for all locations.
• Works with service managers to ensure there are no expired Product Improvement Programs.
• Understands warranty regulations and is able to provide consultation and training to service managers, techs, and Parts Department on the proper way to proceed with a warranty situation.
• Ensures compliance with non-returnable service parts policies.
• Communicates to departmental management about warranty status on a regular basis.
• Processing internal/sundry work orders.
• Assists in implementing standardized opening internal work order process.
• Assist in developing and implementing Aftermarket processes.
• Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.
• Foster a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Ensure that company’s reputation and image in the community is consistent with Hutson Inc. Core Values.

Qualifications

• 2 or more years of experience in Service Department operations is required.
• High School Diploma or GED equivalent is required.
• Understands the service software in the dealer business system and Deere Warranty system.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• Ability to write and speak effectively to individuals and groups.
• Ability to create, analyze and interpret internal reports.
• Attention to detail.

Additional requirements

• Valid Driver's License preferred. 
• General Physical Requirements:
• Light work: Exerting up to 20 pounds of force occasionally and/or negligible amount of force constantly to move objects.
• Reaching, Standing, Walking, Lifting, Fingering, Grasping, Feeling, Talking, Hearing, and Repetitive Motions.
• Visual Acuity:
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (includes inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.
• The worker is required to have visual acuity to determine the accuracy, neatness, thoroughness of work assigned or to make general observations of facilities or structures.

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